Terms and Conditions

1. Introduction

Welcome to Santek Abrasives! These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions.

2. Products and Services

Santek Abrasives specializes in the manufacture and supply of consumable abrasive tools. We strive to provide accurate information, but errors may occur. All product descriptions, pricing, and product or raw material availability are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions. Images displayed may differ from what is described.

3. Ordering and Payment

All orders placed through our website are subject to acceptance and availability. Payment must be made in full at the time of ordering. We accept various payment methods as displayed on the checkout page.

4. Shipping and Delivery

We aim to process and ship orders as quickly as possible. However, delivery times are estimated and not guaranteed. Some items are not stocked (although our store may indicate differently) and may need to be produced before shipping, thus increasing our deliver times. Santek Abrasives is not liable for any delays in delivery due to circumstances beyond our control, including but not limited to natural disasters, strikes, or shipping carrier delays.

5. Returns and Refunds

5.1. Return Policy

If you are not satisfied with your purchase, you may return the product within 10 days of receiving it, provided the item is unused, in its original packaging, and in resalable condition. Custom-made or special-order items cannot be returned.

5.2. Refunds

Upon receipt and inspection of the returned item, we will issue a refund to the original payment method within 14 business days. Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

6. Liability Disclaimer

6.1. Product Use and Safety

Santek Abrasives provides detailed instructions and guidelines for the safe use of our products. However, we are not responsible for any injury, loss, damage, or death that may occur from the use of our products. By purchasing and using our products, you agree to assume all risks associated with their use.

6.2. Limitation of Liability

Santek Abrasives shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or services. Our total liability to you shall not exceed the amount paid for the products purchased.

7. Intellectual Property

All content on the Santek Abrasives website, including but not limited to text, graphics, logos, images, blogs, posts, and software, is the property of Santek Abrasives and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content from our website without our prior written permission.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy below for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. Changes to Terms and Conditions

Santek Abrasives reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

Privacy Policy

1. Introduction

Santek Abrasives is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our online store.

2. Information We Collect

We may collect personal information from you, such as your name, email address, shipping address, billing information, and phone number, when you make a purchase, sign up for our newsletter, or contact us.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you regarding your order
• Send you promotional offers and updates (if you opt-in)
• Improve our website and customer service

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except as necessary to process your orders or comply with legal obligations. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Your Rights

You have the right to access, update, or delete your personal information. You can also opt-out of receiving promotional or informative emails from us at any time by clicking the “unsubscribe” link in any email we send.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at generalinfo@santekabrasives.co.za.